Senior Manager, Client Operations

This role is suited to someone who thrives in a fast-moving, growth-focused environment and enjoys building stronger processes through data. The position sits within a customer-facing operations function and is responsible for improving how the team tracks engagement, retention, and overall account performance. A major part of the job is owning and optimizing a customer success platform, including its setup, workflows, alerts, automation, and reporting structure. You will also help maintain data quality, refine health scoring, and ensure the business has reliable information to guide decisions. Strong analytical judgment is important, as the role supports leadership with regular reporting, trend analysis, and recommendations tied to adoption, renewal risk, satisfaction, and team performance. You will create dashboards and executive summaries, monitor lifecycle metrics from onboarding through renewal, and identify process issues that may affect customer outcomes or operational efficiency. The role also requires close collaboration with teams across customer success, sales, finance, product, and implementation to align reporting and support planning activities. The ideal candidate has several years of experience in customer operations, revenue operations, or a similar analytics-focused role, along with strong spreadsheet skills and experience using reporting or visualization tools. Familiarity with a customer success platform is preferred.