Senior Account Manager

We are seeking a Senior Account Manager to join a client services team in a full-time, permanent role. This position is based in an office environment in Ontario and reports to senior revenue leadership. The role is suited to someone who excels at relationship management, communicates clearly, and thrives in a fast-paced setting. In this role, you will manage and grow key strategic and mid-market accounts, serving as a trusted advisor to clients. You will oversee day-to-day account activity, set expectations, build schedules, and help ensure smooth delivery of campaigns and programs. You will use data and reporting to review performance, prepare monthly updates and quarterly business reviews, and identify opportunities to improve results and client value. You will also support new business pursuits by participating in discovery and pitch meetings and helping with handoff from sales to delivery. Close collaboration with internal teams across service, logistics, production, and technology will be essential to keeping projects on time and accurate. This position may also involve mentoring other account managers and contributing to team development. Requirements include a degree or certificate in business, marketing, or a related field, along with at least 5 years of experience managing client relationships. Strong knowledge of print and digital marketing, campaign measurement, CRM systems, and AI tools is preferred.