Operations Manager

We are seeking an experienced operations leader to oversee project execution in a fast-paced service environment. This is a hands-on role for someone who enjoys coordination, accountability, and making sure work is delivered smoothly from the point of sale through to completion. In this position, you will guide a small team and help manage a steady flow of projects across a defined region. Your focus will be on preparation, approval, scheduling, and issue resolution so that every job is ready before crews arrive and the customer experience remains strong throughout the process. You will act as a key checkpoint for accuracy, readiness, and communication, with the goal of catching problems early and keeping work on track. Day to day, you will support field and support staff, monitor installation and service activity, review projects at important stages, and work closely with coordinators to maintain efficient operations. You will also help resolve customer concerns, ensure timely completion of work, and support collection-related steps once projects are finished. The ideal candidate brings strong operational judgment, a practical leadership style, and comfort working in a changing environment. Experience in managing teams, schedules, and service-driven workflows is preferred. Familiarity with modern digital tools is an asset, and training will be provided where needed.