IT Service Desk Analyst

We are seeking an IT Service Desk Analyst to provide second-line technical support in a fast-paced business environment. In this role, you will respond to user issues, troubleshoot hardware and software problems, and help maintain reliable day-to-day operations across the organization. You will work closely with internal teams to diagnose incidents, resolve requests in a timely manner, and escalate more complex issues when needed. The ideal candidate has experience supporting end users in a service desk or help desk setting, along with strong problem-solving skills and a customer-focused approach. You should be comfortable working with common workplace technologies, including desktop systems, mobile devices, networks, and standard business applications. Good communication, organization, and the ability to manage multiple priorities are important in this position. This opportunity is well suited to someone who enjoys helping others, improving support processes, and contributing to a dependable IT environment. Competitive compensation and benefits are offered.