Global Market and Customer Analytics Manager

This role focuses on turning customer, market, and competitive data into practical insights that support business strategy. The manager will work across teams to help leaders understand performance, monitor progress toward key goals, and make more informed decisions about growth, portfolio direction, and customer experience. Key responsibilities include analyzing market trends, customer behavior, and demand patterns; building and maintaining dashboards and reports; and ensuring data is accurate, consistent, and useful for decision-making. The role will also support customer segmentation, market sizing, and other analytical work that helps identify opportunities, unmet needs, and shifts in the market. In addition, this position will help track competitor activity and explain what it may mean for the business. The manager will translate complex findings into clear, actionable messaging for internal stakeholders and support data-driven communication across marketing, sales, product, and operations teams. The work may also include measuring customer feedback, supporting journey analysis, and helping evaluate the impact of initiatives and performance against defined objectives. The ideal candidate is analytical, curious, collaborative, and comfortable working with data to support a mission-driven organization. Strong communication skills and the ability to present findings in a simple, useful way are important.