Front Desk Supervisor

We are seeking a Front Desk Supervisor to lead reception operations in a busy residential or hospitality-style setting. This role reports to senior management and plays an important part in creating a welcoming first impression, supporting smooth day-to-day transitions, and helping ensure guests or residents receive respectful, culturally aware service throughout their stay. The successful candidate will supervise front desk activity, coordinate with other departments, maintain accurate records, and help manage routine welfare or check-in/check-out processes. You will also support staff scheduling and ensure policies and procedures are followed in a fast-paced environment. Strong interpersonal skills, a professional and approachable manner, and the ability to build trust with a diverse client group are essential. Applicants should have customer service experience, at least two years of supervisory experience, and solid organizational and data entry skills. Familiarity with common office software is required. Candidates must also hold, or be willing to obtain right away, current first aid and CPR certification, along with WHMIS training. Additional requirements include an up-to-date immunization record and a criminal record check with vulnerable sector screening. This position offers competitive pay, a supportive workplace, and a benefits package that may include health coverage, wellness support, retirement options, paid leave, and training opportunities.