Evening Customer Support Specialist

This evening support role is focused on delivering responsive service to customers, partners, and other stakeholders when the main team is unavailable. You will be a primary point of contact for inquiries by phone, email, and live chat, helping people resolve questions quickly and professionally. The position requires strong communication skills, sound judgment, and the ability to stay calm when dealing with urgent or time-sensitive issues. Day-to-day work includes troubleshooting common customer concerns, tracking and updating support cases in a CRM system, and coordinating with internal teams to ensure requests are handled efficiently. You may also assist with reservation-related follow-up, confirm booking details with partner properties, monitor compliance with rooming information, and support escalations when real-time issues arise. In some cases, you will help manage after-hours situations that need immediate attention. The ideal candidate is dependable, organized, and comfortable working independently. You should be able to multitask in a busy environment, adjust your approach based on the customer, and contribute to a positive service experience. Previous experience in customer support or technical support is preferred, along with familiarity using CRM tools. A background in hospitality, tourism, or a related field is considered an asset.