Enterprise Customer Success Manager

We are seeking an experienced Customer Success Manager to lead relationships with major enterprise clients in a complex, fast-moving environment. In this role, you will act as the main point of contact for a portfolio of strategic accounts, building trusted partnerships with executive stakeholders and helping customers realize strong business value from the platform. You will work closely with internal teams across sales, product, implementation, and marketing to support onboarding, adoption, retention, and expansion. A key part of the role is guiding customers through change, running enablement sessions, and helping their teams use the solution effectively in day-to-day operations. You should be comfortable discussing workflow improvements, operational efficiency, and how technology can support business outcomes. The ideal candidate brings a strong customer-first mindset, experience managing enterprise relationships, and the confidence to engage senior leaders. You should thrive in a high-growth environment where priorities can shift quickly, and you are expected to take ownership, move work forward, and solve problems proactively. Familiarity with insurance or a related regulated industry is helpful, along with the ability to learn complex processes quickly and communicate value clearly.