Customer Success Specialist

This role supports new clients as they get started with a software platform and move through the early stages of adoption. You will be the main contact during onboarding, helping customers understand the setup process, complete key milestones, and build confidence using the product. The position also involves supporting account health over time, identifying opportunities for continued value, and flagging risks or issues to the right internal teams. Day to day, you will lead structured client calls, keep records accurate in the CRM, and coordinate closely with colleagues in support, product, and customer success. You will handle onboarding workflows independently when needed, especially for more complex accounts or when extra coverage is required. A part of the role includes reviewing output from AI-assisted internal tools and sharing feedback to help improve them. You may also contribute to customer-facing resources such as guides, training content, or help documentation when time allows. The ideal candidate has at least one year of experience in a client-facing, support, or success-focused role in a technology environment. Strong communication, organization, and comfort with presentations are important. Familiarity with AI tools is a plus. This position is based in Canada, and occasional early or late client meetings may be required. Competitive compensation and benefits are offered.