Customer Service Specialist (Northern Communications - English & French-Speaking) - Afternoon Shift

We are seeking a Customer Service Specialist to join our team in a role focused on providing exceptional support to callers. As a key point of contact, you will assist individuals seeking guidance or information, ensuring that each interaction is handled with empathy and professionalism. Your responsibilities will include assessing situations, coordinating appropriate responses, and dispatching services as needed, all while following established procedures to deliver timely and effective support. In this role, you will operate various communication tools and systems to relay information accurately and courteously. You will also send follow-up communications to keep callers informed and supported. Maintaining composure in a fast-paced environment is essential, as is the ability to collaborate effectively with colleagues. The ideal candidate will have a Secondary School Diploma and prior customer service experience is preferred, though all applicants are encouraged to apply. Strong communication skills, a compassionate approach, and the ability to learn new technologies quickly are critical for success in this position. We value adaptability and a proactive attitude, as well as a commitment to confidentiality and discretion in handling sensitive information. Join our team and make a meaningful impact by helping others.