Customer Service Specialist

We are seeking a customer service professional to be the first point of contact for clients and to support smooth day-to-day operations. In this role, you will answer questions, provide helpful and timely assistance, and guide people toward the right next step. Strong communication, active listening, and a calm, solution-focused approach are essential. This position also involves keeping accurate records of customer interactions, working with internal colleagues to resolve issues, and helping schedule meetings for project staff. You should be comfortable handling multiple priorities in a fast-paced environment and adaptable to changing needs and shifting schedules. The role follows a hybrid work arrangement, with a few days each week in the office and the rest remote. Candidates should have reliable high-speed internet for work from home days and be available for early morning through late afternoon shifts, with occasional Saturday coverage. Previous experience in customer service, a call center, or administrative support is helpful, but not required. Comfort using support systems and databases is important. We are looking for someone who is dependable, detail-oriented, eager to learn, and committed to delivering a positive customer experience. Competitive pay, benefits, paid time off, and opportunities for growth are offered.