Client Services Manager

We are seeking a client services professional to lead project delivery and support account growth within a fast-paced research services environment. This role is based in Toronto with a hybrid schedule. You will be responsible for managing client projects from start to finish, ensuring work is delivered accurately, efficiently, and to a high standard. A key part of the role is building strong client relationships, understanding business needs, and helping identify opportunities to expand existing accounts. You will also support operational planning and contribute to improvements in how projects are sourced and delivered. The position includes hands-on involvement in candidate or expert outreach, screening, and coordination across multiple channels. You will help maintain quality, stay on top of deadlines, and keep delivery metrics moving in the right direction. Depending on experience, the role may include early leadership responsibilities or direct management of a small team, including hiring, onboarding, coaching, and performance support. The ideal candidate has experience in an expert network, research, or related client service environment, along with exposure to corporate, consulting, investment, or advisory clients. Strong communication, organisation, and analytical skills are essential, as is the ability to work well in a high-volume setting. A bachelor’s degree is required, and prior people management experience is preferred for manager-level candidates. Competitive compensation and benefits are offered.