Bookings and Events Manager

This role is responsible for coordinating facility reservations, special events, and related services across a multi-use recreation and entertainment venue. Reporting to senior operations leadership, the manager oversees the full booking cycle, from first client contact through event completion, while making sure requirements are clearly understood and delivered by the right internal teams and outside partners. The position focuses on building positive relationships with clients, community groups, vendors, and event organizers, while helping maximize space usage and support revenue goals. It also involves preparing schedules, handling documentation and invoicing, resolving issues, and ensuring each booking is organized, safe, and professionally managed. A key part of the job is leading and supporting booking and event staff, setting clear procedures, and ensuring the team is trained to provide strong customer service. The manager works closely with departments such as operations, facilities, hospitality, finance, marketing, and guest services to coordinate room setups, staffing, equipment, food and beverage needs, access for vendors, and event timelines. Additional responsibilities include overseeing league scheduling and administration for organized sports programs, along with managing related communications and logistics. Strong organization, leadership, and interpersonal skills are essential, and experience with basic bookkeeping, spreadsheets, and financial processes would be an asset.