Bilingual Product Support Specialist

This role sits within the onboarding and support function and is the main live contact for customers needing help with implementation, training, and ongoing product use. The ideal candidate is service-oriented, proactive, and comfortable working in a fast-paced software environment where clear communication and problem-solving are essential. There is also potential to grow into a future sales or customer success position. You will guide clients through setup and configuration, help them learn the product, and support day-to-day questions from both administrators and end users. The work includes leading customer meetings, resolving issues, answering emails and calls in a timely manner, and coordinating technical or product-related follow-up as needed. You will also record customer activity in internal systems, contribute to documentation and knowledge resources, and help improve internal processes by identifying recurring issues and suggesting practical solutions. The right candidate will have a post-secondary education or equivalent experience, along with several years of experience in a bilingual English and French customer-facing role. Experience mentoring others is an asset. Strong communication, organization, and analytical skills are important, as is comfort with common business software, reporting, and spreadsheet work.