Bilingual Customer Service Specialist

We are seeking a bilingual customer service professional to support end-of-term account activity in a fast-moving environment. In this role, you will help customers and business partners navigate final account questions, process inquiries, and support the completion of routine account documentation. You will respond to phone and email requests, follow up on customer intent, and help ensure account records are accurate and complete. Key duties include reviewing returned accounts for outstanding balances or condition-related charges, supporting statement issuance and follow-up, collecting documents needed for purchase or renewal options, and assisting with account extension requests. You will also help review exceptions, work with external partners to resolve discrepancies, and support quality checks related to statement adjustments. The ideal candidate is customer-focused, organized, and comfortable managing multiple priorities in a deadline-driven setting. Strong communication, problem-solving, and interpersonal skills are essential, along with the ability to work independently and as part of a team. Attention to detail, adaptability, and a positive attitude are important. Prior experience in customer service or administration is preferred, and exposure to the automotive or financial services industry is an asset. Proficiency with common office software is expected, and familiarity with CRM tools is helpful. English and French fluency is required. Salary range: $50,000 to $55,000 CAD.