Bilingual Customer Service Representative

We are seeking a bilingual customer service professional to support customers across phone, email, and live chat in a fast-paced retail environment. This role is focused on delivering a positive experience from the first question through post-purchase support, with a strong emphasis on clear communication, problem-solving, and follow-up. In this position, you will assist customers in both English and French, answer product and order-related questions, and help resolve concerns tied to deliveries, returns, and other after-sales issues. You will work closely with internal teams and external partners to keep customer requests moving smoothly and to address issues efficiently. The role also involves coordinating with delivery and fulfillment contacts, maintaining accurate communication, and using judgment to de-escalate concerns when needed. The ideal candidate has at least one year of experience in customer service, retail, or a related field. You should be comfortable handling a high volume of inquiries, working independently or with a team, and using common web-based and mobile tools. Strong organization, attention to detail, adaptability, and a customer-first mindset are essential. Full-time availability across rotating shifts is required, including some evening coverage. The hourly rate for this role is $21.00.