AI Implementation Specialist

We are seeking a detail-oriented AI specialist to help manage and improve AI-powered customer contact workflows. In this role, you will support the day-to-day operation of an automated call handling system, monitor performance, and make configuration updates that keep the platform effective and reliable. You will also help shape how AI tools are used across the business by building reporting, automation, and process improvements that reduce manual work and give teams better visibility into results. A key part of the position involves testing and refining call flows through structured experiments, reviewing outcomes, and documenting findings in a clear, organized way. You will work closely with internal teams to analyze data, identify opportunities for improvement, and translate technical concepts into practical recommendations. This role is suited to someone who enjoys working hands-on with emerging technology, solving problems methodically, and contributing to broader operational decisions. The position is on-site in Victoria, BC. The salary range is $55,000 to $65,000, depending on experience, skills, and location factors. Ideal candidates bring practical exposure to AI tools or platforms, comfort with data analysis, strong communication skills, and the ability to manage multiple priorities independently. Familiarity with contact center systems, dashboards, automation, or AI workflow tools is considered an asset.