Account Director (Implementations)

Job Title: Account Director (Implementations) Location: Toronto, ON (Onsite/Hybrid) Job Type: Full-Time Salary Range: Base: $140k–$160k CAD per year; OTE: $230k–$290k CAD per year; Total Compensation: $250k–$320k CAD per year (negotiable) Role Overview: The Account Director, Implementations, is tasked with originating, shaping, and closing large-scale implementation programs while ensuring alignment with delivery realities. This role requires a deep understanding of warehouse operations and the ability to translate operational challenges into executable programs. Key Responsibilities: - Drive implementation-led revenue across enterprise platforms. - Own the full commercial lifecycle from opportunity qualification to delivery-ready handoff. - Build trusted relationships with operators and executive stakeholders. - Qualify implementation opportunities and assess execution viability. - Represent the organization at industry events and site visits. - Align program scope with delivery teams and ensure realistic timelines and resource planning. - Lead multi-threaded discovery across operations, IT, and leadership. - Maintain executive relationships post-sale and identify opportunities for expansion. Must Have: - 15–25+ years of experience in supply chain, warehousing, or logistics environments. - Proven experience leading WMS implementations and go-live execution. - Strong network within North American supply chain operators. - Ability to engage effectively with both warehouse managers and executives. What Success Looks Like: - Establish alignment with delivery teams and map target accounts within the first 30 days. - Generate a qualified implementation pipeline and submit proposals within 60 days. - Close initial implementation engagements and identify expansion opportunities within 90 days.